Job Details
- Primary point of contact for clients and serves as the resource for information and problem-solving for clients as well as corporate, operations, and sales personnel.
- Supports assigned client base by taking ownership of client requirements and all related support activities. More specifically, provides details regarding new and ongoing projects; assists with price and bid quotations; facilitates orders through our enterprise platform; ensures all paperwork is correct, comprehensive, and provided in a timely fashion to support technical, manufacturing, and quality protocols; assists with problem-resolution and receivables.
- Adds value to the client while operating in a comprehensive team selling environment by soliciting the sale of new or additional products.
- Develops a thorough understanding of the client base, market, client needs, and relevant technologies.
- Effectively utilizes technology and process to drive efficiency.
- Resolves inquiries relating to invoicing, pricing, materials, and shipments.
- Ensures company and quality policies and procedures are followed in a timely and accurate manner.
Requirements:
- 4 years of related client service experience in document management, document automation, printing, and/or mailing.
- Excellent communication (written and verbal) skills with internal and external stakeholders at all levels of the organization providing courteous, timely, and accurate information.
- Demonstrated competencies in basic math skills.
- Demonstrated ability to solve problems involving several variables while operating in a dynamic, fluid, team-oriented environment.
- Ability to handle multiple tasks and to prioritize situations requiring urgent attention is critical. Excellent time management and organization skills are required.
- Ability to read and comprehend documents including client and internal communications, pricing data, technical info, training, and procedural manuals.
- Demonstrated competencies in computer software (MS Office, CRM Database). Previous CRM experience is a plus.
- Working knowledge of document file types and applications.
- Flexibility and willingness to learn new concepts, processes, and product information.
Equal Opportunity Employer
The Company is an equal opportunity employer, where employment is based upon personal capabilities and qualifications, in compliance with all applicable federal, state, and local fair employment practices laws. The Company strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, status as a victim of domestic violence status, actual or perceived physical or mental disability or any other protected characteristic as established by applicable law.