Job Details
The Passenger Service Agent is responsible for assisting guests with travel needs. As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing check-in, and boarding areas. This is a union-represented position.
Key Duties
- Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
- Sell tickets and ensure cabin accommodations.
- Perform computer and paperwork tasks.
- Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
- Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
- Process and secure passenger luggage.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Requirements
- Required A minimum of 1 year of customer service or community service experience.
- Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 lbs.
- Must be able to bend, stoop, squat, reach, and grasp.
- Flexibility to work varied shifts (e.g., weekends, holidays).
- Understand and be able to utilize Microsoft Office. (Word, Excel, PowerPoint, etc.)
- Ability to participate in paid training.
- Ability to learn and operate a computerized reservation system.
- Ability to adapt to performing work according to set procedures.
- Ability to anticipate the needs of others in a fast-paced environment.
- Ability to communicate in English. English and Spanish preferred.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
- Have a professional appearance and be well groomed.
Equal Opportunity Employer
The Company is an equal opportunity employer, where employment is based upon personal capabilities and qualifications, in compliance with all applicable federal, state, and local fair employment practices laws. The Company strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, status as a victim of domestic violence status, actual or perceived physical or mental disability or any other protected characteristic as established by applicable law.